Terms of service


Last Updated: 03/23/2026

Welcome to R&W Company LLC (“Company,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of our website, rwcoshop.com, and any related services, including the purchase of cleaning products, candles, and accessories (collectively, the “Services”). By accessing or using our Services, you agree to be bound by these Terms.

If you do not agree, please do not use our website.

2. Product Information

We strive to provide accurate descriptions, images, and details for all cleaning products, candles, and other items. However:

  • Colors, sizes, a product appearance may vary slightly.

  • Ingredients and safety information are provided for guidance only; consult product labels before use.

  • We reserve the right to discontinue or modify products at any time.

3. Orders & Payments

By placing an order, you agree that:

  • All information you provide is accurate and complete.

  • You are authorized to use the payment method submitted.

  • All orders are subject to availability and acceptance.

We reserve the right to:

  • Refuse or cancel any order

  • Limit or restrict quantities

  • Correct pricing or typographical errors

Taxes, shipping fees, and other charges will be displayed at checkout.

4. Shipping & Delivery

We ship orders to the address provided at checkout. Delivery dates are estimates only.

We are not responsible for:

  • Delays caused by carriers

  • Incorrect or incomplete delivery information provided by customers

  • Lost packages after confirmed delivery

Risk of loss transfers to you once the order is delivered to the shipping carrier.

5. Returns & Refunds

Our return and refund policy is described on our Return Policy page. By purchasing through our website, you agree to follow the procedures and limitations outlined there.

For safety and hygiene reasons, certain items (such as opened cleaning products or used candles) may not be eligible for return.

6. Safety & Proper Use

Customers must follow all product instructions, warnings, and safety guidelines.

We are not liable for:

  • Misuse of cleaning chemicals

  • Mixing products that may cause hazardous reactions

  • Burns, fires, or injuries caused by improper candle use

Always burn candles within sight and keep them away from flammable materials, children, and pets.

7. Your Account

If you create an account on our website, you are responsible for:

  • Maintaining the confidentiality of your login credentials

  • Restricting access to your device

  • All activities conducted under your account

We reserve the right to suspend or terminate accounts for violations of these Terms.

8. Intellectual Property

All content on the website—including text, product photos, graphics, logos, packaging designs, videos, and digital materials—is owned by or licensed to R&W Company LLC and protected by copyright and trademark laws.

You may not:

  • Copy, reproduce, or distribute website content without permission

  • Use our trademarks in a confusing or misleading manner

9. Prohibited Activities

You agree not to:

  • Engage in fraudulent, abusive, or unlawful conduct

  • Interfere with website functionality or security

  • Use automated tools (bots, scrapers) without our permission

  • Exploit pricing errors or attempt to bypass security measures

10. Disclaimer of Warranties

Our products and services are provided “as is” and “as available.”

We disclaim all warranties, express or implied, including:

  • Merchantability

  • Fitness for a particular purpose

  • Non-infringement

We do not guarantee:

  • That the website will be error-free or uninterrupted

  • That product descriptions or information are always accurate

11. Limitation of Liability

To the maximum extent permitted by law, R&W Company LLC is not liable for:

  • Indirect, consequential, or incidental damages

  • Loss of profits, revenue, or data

  • Damages resulting from the use or misuse of our products

Our total liability shall not exceed the total amount paid by you within the last 12 months.

Some jurisdictions may not allow certain limitations, so these may not apply to you.

12. Indemnification

You agree to indemnify and hold harmless R&W Company LLC, its employees, contractors, and affiliates from any claims, damages, losses, or expenses arising from:

  • Your misuse of products

  • Your violation of these Terms

  • Your violation of any laws, regulations, or third-party rights

13. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for:

  • The content of third-party sites

  • Their practices, policies, or accuracy

Accessing third-party sites is at your own risk.

14. Privacy Policy

Your use of our Services is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.

15. Changes to the Terms

We may update or modify these Terms at any time. Changes are effective immediately upon posting. Continued use of the website signifies your acceptance of the revised Terms.

16. Governing Law

These Terms are governed by the laws of The United States, without regard to conflict-of-law principles. Any disputes shall be resolved exclusively in the courts of Tarrant County.

17. Contact Information

If you have questions about these Terms, contact us at:

Email: Customerservice@rwco.shop
Phone: 682-426-6980
Address: 8912 Oak Grove Rd. Ft. Worth TX 76104